Help Desk
Real humans, real time. Ticket triage, remote support, and fast resolutions for your end users.
- Multi-channel support
- SLA-backed response
- Knowledge base build-out
Live support available
Fast, Friendly
IT Help Desk
That Just Works.
Keep teams productive with proactive monitoring, lightning-fast resolutions, and stress-free onboarding. We handle the tech so your business can flow.
1,000+
tickets resolved98.7%
CSAT score15m
avg. first response
Online
Dashboard
About ITcare Pro
We provide turnkey help desk and managed IT support for modern teams. From device deployments to day-2 operations, our certified techs keep your people focused, secure, and happy. We blend automation with a people-first approach to deliver outcomes — not tickets.
- • Certified support engineers
- • Documented runbooks & SOPs
- • Security-first by design
- • Transparent SLAs & reporting
Onboarding & offboarding
Device lifecycle
M365 & apps
Security & updates
Services
Choose a package — or mix and match. All plans include monitoring, reporting, and clear SLAs.
Endpoint Security
Hardened devices, policy enforcement, and continuous monitoring to keep threats out.
- EDR/MDR ready
- Patch orchestration
- Least-privilege controls
Cloud & O365 Support
User onboarding, license management, Exchange & M365 support, and cloud backups.
- Tenant hygiene
- Email security
- Automated provisioning
Network & Server Care
Proactive monitoring of switches, firewalls, and servers — before users feel it.
- SNMP/NetFlow
- Firmware lifecycle
- Backup verification
On-Site & Remote Hands
From new office setups to break/fix. We meet you where you work.
- Rollouts
- Moves/Adds/Changes
- Vendor coordination
Contact us
Tell us what you need help with and we will get back within one business hour.